Not because they're unhappy. Because nobody asks them at the moment they're happiest. We fix the asking, and the reviews follow.
Review count is one of the few things a small business can genuinely out-compete a bigger competitor on — and it costs almost nothing except consistency, which is exactly what automation is for.
Requests go only to customers you have actually completed work for. We do not bulk-message imported contact lists — that is how businesses get their texting shut off by carriers, and it is not what this is.
Automatically, on every completed job, without anyone remembering. Included up to 1,000 requests a month, which covers essentially every local service business.
Right after the work is done, while the customer still feels good about it.
Where open rates are high and a Google link is one tap away.
New reviews across Google and Facebook, flagged to you as they land.
Including the hard ones. Responding to a bad review well is worth more than the review cost you.
Rating over time, review velocity, and how you compare to local competitors.
Set up once, then it runs on its own.
Review count, rating, response rate, and where you sit against three local competitors.
So the ask fires automatically when work finishes, from your CRM, calendar, or invoicing.
Short, personal, in your voice, with the direct review link. You approve it.
Nothing posts without you seeing it first.
If the request isn't converting, we rewrite it.
No, and be careful with anyone who says they can. What actually works is responding well and burying the bad one under enough recent good ones that it stops being the first thing people read.
Asking customers for reviews is fine. Offering them anything in exchange is not, and we don't do it. The automation is about asking consistently, not incentivizing.
You'll know immediately, and you'll have a drafted response ready. A well-handled complaint in public often reads better to a prospect than a perfect record does.
It depends on job volume and how well the request is written, and anyone quoting you a guaranteed number is guessing. What we can say is that asking every customer beats asking occasionally, by a lot.
Reviews are one of the factors in local pack rankings, alongside proximity and relevance. More recent reviews and responded-to reviews both help.
Then this is about volume and recency rather than rescue. A 5.0 with 11 reviews loses to a 4.7 with 200.
No. Requests go to customers as you complete work for them, because those people are expecting to hear from you. For an imported list, consent usually can't be verified either way, and we won't bulk-message contacts unless your documented consent clearly covers it. Bulk-texting old contacts is also how businesses get their number flagged and their texting shut off by carriers, so we don't do it at all.
The audit scores your reviews against three local competitors, so you can see the actual gap before spending anything on closing it.